How should I answer the phone?

The same way you would want the call answered if you were on the other end. Pleasantly, let the person know where they are calling along with your name. It can make a difference on how the call is handled. We like using Good Morning or Good Afternoon, the name of the company and then our name. Once you get in the habit, it really doesn’t take all that long and the person on the other end isn’t trying to figure who they were just calling.

Next time you call us, listen for:

“Good morning, Cornell Local Roads Program, this is Barbara”

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This work by the Cornell Local Roads Program (CLRP) is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License.