New York State Local Technical Assistance Program

Video: Communication Skills (CS)

Online Videos

FHWA: Local Elected Officials Leading the Way in Local Road Safety

FHWA: Communicating About Local Road Safety with Local Elected Officials Techniques for Practitioners

Videos in Lending Library

A World of Gestures© (CS413)
Dane Archer (28 minutes)
Examines gestures from cultures around the world. It includes examples of the following types of gestures: angry, obscene, friendly, warning, gang, secret and embarrassing. It explores the development of gestures in children, examines the meaning and function of gestures as a form of non-verbal communication and studies their origins and emotional significance.
Suggested audience: highway and public works officials, supervisors.

Be Prepared to Speak© (CS007)
Kantola Productions (27 minutes)
Step-by-step guide to public speaking. Includes how to write a speech, how to practice, getting mentally prepared, and overcoming fear and nervousness.
Suggested audience: anyone who needs assistance with public speaking.

Better Business Grammar© (CS008)
Communication Briefings (12 minutes)
Offers dozens of tips that can be used to avoid embarrassing grammar and usage errors. Identifies and explains commonly misused words and phrases.
Suggested audience: office staff, managers, anyone who writes letters, ads, reports, or proposals.

Business Communication: Listening© (CS290)
Long Island Productions (19 minutes)
Uses amusing dramatization to discuss the importance of good listening skills, especially in the workplace. It covers the four key elements to listening: hear message, interpret message, evaluate message, and feedback.
Suggested audience: highway superintendents and crews.

CS009 Coaching for Top Performance© ()
American Management Association (25 minutes)
Four outstanding “coaches” (in sports, performing arts, and corporations) tell how they get their players to perform. How coaching to top performance involves educating, developing, and counseling your workforce.
Suggested audience: anyone in a supervisory position.

Communicating with People on the Job© (CS011)
Communication Briefings (15 minutes)
Tells how to compromise with your workforce, how to handle conflict successfully, how to fight the tendency to focus on the negative, and how to listen actively.
Suggested audience: anyone who deals with the public or who is in a supervisory position.

Correcting and Rewarding Employee Behavior© (CS415)
Long Island Productions (27 minutes)
This video aids supervisors in obtaining and sustaining desired performance levels. It discusses behavior correction and rewards, and recognizing which approach will be most effective for their employees. Includes several skill exercises covering supportive correction techniques, supportive but unmistakeable correction, assertive criticism and supportive rewards.
Suggested audience: highway and public works officials, supervisors.

Executive Edge: Presentation Skills© (CS406)
Primedia (30 minutes)
Provides tips to help develop and improve presentation skills. It is especially useful for new speakers, with a target audience in a business setting.
Suggested audience: highway and public works officials, engineers and municipal officials.

How to Give and Receive Criticism© (CS288)
Communication Briefings (18 minutes)
Used properly, criticism can be a powerful tool to help you and others improve performance. Learn how to avoid confrontations by using the right words, accept criticism with a positive attitude, get into a problem-solving state of mind, and more.
Suggested audience: supervisors and staff.

How to Resolve Conflict on the Job© (CS260)
Communication Briefings (16 minutes)
Discusses ways to deal with conflict between employees and employers or among coworkers. Describes several situations in the workplace and suggests resolutions.
Suggested audience: supervisors and staff.

Making Your Point Without Saying a Word© (CS014)
American Management Association (27 minutes)
How to increase the effectiveness of what you say by how you say it. Covers the importance of nonverbal messages and the vocal, visual, and verbal aspects of communication.
Suggested audience: anyone in a supervisory position.

Managing People© (CS015)
Kantola Productions - Wharton Executive Development Video Series (52 minutes)
Discusses what motivates others, how it’s possible to get anybody to do anything you want, and how to manage your boss. Will help you learn how to motivate problem employees, run more productive meetings and maximize your organizational power. Accompanied by an audio cassette (48 minutes) and a study guide.
Suggested audience: anyone in a supervisory position.

Power Writing: The Key to Success© (CS016)
Communication Briefings (38 minutes)
How to write so that clients and colleagues buy your ideas, products, and services. Deals with problems of writers block, organization, and the use of “wrong” words.
Suggested audience: anyone who writes reports, ads, or proposals.

Powerful Ways to Persuade People© (CS017)
Communication Briefings (42 minutes)
Tips on how to persuade people to do what you want them to do, presenting effectively, writing persuasive proposals, selling ideas, and anticipating audience constraints.
Suggested audience: anyone who deals with the public.

Solving People Problems on the Job© (CS261)
Communication Briefings (30 minutes)
Troublesome behaviors in the workplace by employees and employers. Describes ways to solve problems with people who interrupt, are deadweights, who criticize behind your back, intimidate, complain constantly, and seem to be know-it-alls.
Suggested audience: supervisors and staff.

Tap the Power of Teamwork© (CS018)
Communication Briefings (45 minutes)
How teamwork can help employees deal successfully with the public, coworkers, and their bosses, and how to deal with conflict on the job.
Suggested audience: managers who use the “team” approach to leading their employees.

Team Building© (CS312)
Long Island Productions, 1994 (5 minutes)
How to build a working team by understanding the social structure of a work force, good communication skills, and goal setting. What leadership requires to be successful.
Suggested audience: managers and supervisors.

Team of Your Life, The (CS155)
Caterpillar (18 minutes)
The experiences of a young contractor whose people-managing skills do not always match his earth-moving expertise. Explores the pitfalls, hard knocks, potholes, and humor that lie along the road to becoming a good people manager.
Suggested audience: anyone in a supervisory position.

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This work by the Cornell Local Roads Program (CLRP) is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License.